Our Final Verdict
We give the Pettable ESA Letter a rating of 4.9 out of 5 stars.
Quality: 5/5
Ease of Use: 5/5
Authenticity: 5/5
Effectiveness: 4.9/5
Our animals are incredibly special to us— beloved family members and our most trusted companions. Some pets even act as emotional support, helping calm anxious tendencies and providing comfort to their loved ones who need it. It has been scientifically proven repeatedly that pets are beneficial for our mental well-being and overall health. Still, unfortunately, the housing industry hasn’t entirely caught up to that sentiment.
Finding pet-friendly housing for rent can be an overwhelming task and a big cause of why people have to leave their pets behind with family members or via a rehome situation. However, there is another solution for those who need their animals for mental stability: Animals that provide emotional comfort can be known as ESA or Emotional Support Animals. An ESA can live in non-pet-friendly housing because they provide a service to their owner that requires them to live together.
However, a medical letter is required to prove that your animal is necessary for your emotional and mental needs, and not all therapists or psychiatrists believe in ESAs. Pettable is a service that matches qualified individuals (and their pets) with a licensed therapist who may be able to help, offering ESA letters to those who need them.
Overview
| Product Type: | Emotional Support Animal Letter |
| Best Suited For: | Any animal that provides emotional support |
| Price Range: | Moderately priced |
| Interview Time Commitment: | 3-minute survey to match with a licensed therapist |
| Turn Around Time: | 24-hour express turn around time available, otherwise, it is 48 hours |
Our Experience
For me, reviewing Pettable’s service for ESA letters was invaluable because although I do not currently need one, I have loved ones who do. I have personally seen how much comfort their pets bring to them, and the pet-friendly housing market is very slim pickings in Los Angeles where I am. Before recommending Pettable, I decided to go through as much of the process as I could myself to see what it is all about.
The survey was incredibly easy and straightforward, with each answer I gave providing snippets of information and legal facts by Pettable. I learned a lot just by doing the survey itself, as Pettable explains each question and step (and why it’s important). Knowledge is power, and I found this to be a really valuable feature that Pettable offers. The survey pretty quickly brought me to the step of requesting a clinician who would work for me based on the answers I gave.
Afterward, I triple-verified all of Pettable’s compliance and found that the company is actually more compliant and reliable than any competitor I’d actually come across in my search! Pettable was also so well versed on the state-by-state laws that I had information pop up for me when I mentioned that I am in California.
In my deeper research about Pettable, I found an article by an actual clinician who is a part of Pettable’s program. She recounted that getting hired by Pettable was the most difficult job she had ever needed to apply for, simply because Pettable vets all of their clinicians to the highest standard. Clinicians need to have a history of understanding patients that have a need for their emotional support animal and being able to properly verify someone’s qualifying status for their ESA.
This is definitely not a willy-nilly service that offers letters to everyone and everything, Pettable truly goes through the right process to ensure the person receiving the letter really needs it. The clinicians go through regular checks of their license, to ensure it is still active and is HIPAA compliant.
Pros & Cons
Pros
- Real licensed therapists
- Quick three-minute survey
- 24-hour letter turnaround available
- Money-back guarantee if letter is not accepted
- Compliant with Federal and State laws
- Yearly renewals available
- Approved in all 50 states
- Excellent customer service
- HIPAA Compliant
Cons
- Qualifying is not guaranteed
- Lots of marketing emails
Key Features
Here are the key features that make Pettable a better choice than many of the rest.
3-Minute Survey and 15 Minute Consultation
The survey required to match you with a licensed therapist is quick, short, and gets right to the point. The survey establishes your need for an ESA and finds a therapist that will better understand you. Once you are matched with a therapist, the consultation is 15 minutes long to qualify you for an ESA letter.
Fast Turn Around Time
For those who need assistance quickly, a 24-hour turnaround time is available for purchase.
Full Compliance With Federal and State Laws
Unlike websites trying to sell fake badges, registrations, and other types of unlawful paperwork, Pettable is in full compliance with all Federal and State Laws. This even includes some of the updated provisions in states such as California (where I am). Pettable’s service is completely legitimate, and they won’t try to sell you on something that doesn’t exist or is unlawful.
Pettable is also fully HIPAA compliant, all clients are protected to the fullest standard of the law.
Licensed and Vetted Professionals
All of the clinicians that are a part of Pettable’s network are fully vetted by the company (as not all therapists believe in the need for ESA animals) and well known for their sensitivity towards patients who need the emotional assistance of their beloved pets. The clinicians are all regulated and fully state-licensed, as that is the only ESA letter that is valid.
What To Expect
Using Pettable is quite simple – you fill out the 3-minute survey, get matched with a professional, take a 15-minute consultation, and you’ll find out if you qualify for an ESA letter. If you qualify, you’ll have a letter emailed to you within 24-48 hours to present to your landlord (or whoever needs it).
The ESA letter includes the clinician’s license number, contact information, and letterhead. The letters are not pre-populated, each letter is custom-written just for you. The clinician is in touch with Pettable in real time as they go over your case.
However, if you’re requesting an ESA letter for a state such as California, the process is a bit longer. The new California ESA Law AB 468 requires you to have a 30-day relationship with your clinician before an ESA letter can be issued, so Pettable right away informs you that you’ll need to schedule two consultations/appointments. Because Pettable is well versed in all 50 states, if your state requires something extra, Pettable will ensure that you are well informed of this.
Although housing laws require landlords to accept valid ESA letters, that is not always the case – so there is no absolute guarantee. Pettable offers money-back for instances in which the letter is not acceptable.
About Pettable
| Vetted Clinicians: | Pettable uses vigorously vetted and tested licensed clinicians to provide ESA letters |
| Established By Pet Owners: | Helping bridge the gap between pet owners who need their pets to stay with them and licensed clinicians who understand that |
| Compliance: | The ESA letter service is compliant with federal and state laws, and Pettable itself is fully HIPAA-compliant |
| Guarantee: | 100% money-back guarantee if your ESA letter is not accepted |
| Yearly Renewal Offered: | Signing up for Pettable’s ESA Letter Value Bundle will renew your ESA letter every year |
Is the Pettable ESA Letter a Good Value?
Pettable has been, by far, the most thorough, informed, and easy ESA letter process I’ve personally come across. The company is extremely well-versed in the laws and provisions of each state and makes compliance simple. Users on Reddit have been consistently raving about Pettable’s program. On this alone, Pettable is an exceptional value. The cost is not out of reach for most people either, sitting at around $149, being a very affordable option for what you receive.
How We Tested
Although I own my home so I didn’t need an ESA letter, I did go through the process (as far as I could) to see how Pettable works. I took the three-minute survey and was matched with a professional quite quickly, had I continued forth with the process, I would have had an ESA letter for a landlord within 24 hours. I did review how others experienced Pettable via Reddit, and all that I read had positive accounts of their experience.
Frequently Asked Questions (FAQ)
Do ESAs Have The Same Public Access Rights As Service Animals?
Emotional support animals (ESA) do not have the same legal public access rights as service animals. According to the ADA (Americans With Disabilities Act), Service animals are designated as medical equipment, as they provide medical assistance (whether it be alerting for a life-threatening medical condition, providing mobility support, and much more) and are meant to accompany their owner wherever they go. Service animals can legally go to not-pet-friendly places. An ESA provides emotional comfort for their owners and can only go where pets or ESAs are permitted in public.
Who Determines If You Or Your Pet Qualify?
The licensed therapist in Pettable’s program will determine your and your pet’s eligibility for and as an ESA.
Does the Pettable ESA Letter Work for Airlines and Other Travel?
As of 2024, no commercial airlines accept ESA animals with the same permissions as service animals – ESAs are considering pets. The Pettable ESA letter may work for travel that accepts ESAs, but based on ADA (Americans With Disabilities Act), ESAs do not have the same public access rights as service animals, so airlines are not required to accept them. This is the same with hotels, taxi services, trains, and other travel.
Can Any Animal Be An ESA?
Any safe, domesticated animal can qualify as an ESA to its owner. The primary animals that are ESAs tend to be dogs and cats, but there is no actual breed or size restriction. The species restriction is that only domesticated animals can be ESAs.
Conclusion
In conclusion, those with legitimate emotional support animals can trust Pettable to assist! Pettable is a quick, simple, and affordable way to receive the needed ESA letter to assist with housing and other legal access needs. Unlike fake online registered or “badge websites,” Pettable is legitimate and by the book. After thoroughly researching Pettable and going through much of the process myself, I would (and have) recommended them to anyone who needs an ESA letter!
